Ad account disabled
The account is switched off. Find the reason and the review option.
Recover yourMeta ad account.
Disabled, restricted or limited? Read the notice, fix the cause, request one clean review.
To recover a disabled or restricted Meta ad account, open Business Support Home, read the reason, fix what it names and request a review once. Meta makes the final decision and nobody can promise the outcome. If the review button is missing or the answer is no, send us the notice and we will look at it.
START HERE
Find your situation.
Ad account restricted
Limited, under review or blocked from advertising.
Payment or billing block
Declined payments, spend limits, unpaid balance, payer information.
Identity or business verification
Upload loops, rejected documents, requests for business details.
HOW RECOVERY WORKS
Four steps, in this order.
Read the notice
Open Business Support Home. Screenshot the notice before you change anything.
Find the asset
Ad account, business portfolio, Page or profile. The fix depends on which one.
Fix what it names
Payment, verification, access or the ad that broke a rule.
Request one review
Short, accurate, once. Repeated requests do not help.
GUIDES
Browse by topic.
Disabled Meta ad accounts: what to do
A disabled ad account is switched off by Meta.
RESTRICTEDRestricted Meta ad accounts: causes and next steps
A restricted ad account is limited or blocked from advertising until an issue is resolved.
PAYMENT AND BILLINGPayment and billing blocks on Meta ad accounts
Payment problems are a common reason an ad account stops.
VERIFICATIONIdentity and business verification problems
Meta can restrict an ad account until you verify who you are or what your business is.
ERROR MESSAGESMeta ad account error messages explained
Meta notices use set wording.
BUSINESS PORTFOLIOBusiness portfolio restrictions and ad accounts
A business portfolio holds your ad accounts, Pages and people.
NEWSMeta ad account ban wave news, dated
This page tracks what is confirmed and what is only reported about Meta ad account disablements.
CHECKLISTSAd account recovery checklists
Short, ordered lists for the first day, the appeal and the wait.
QUESTIONS
Common questions.
How do I recover a disabled Meta ad account?
Open Business Support Home, read the reason, fix what it names and request a review once. See the disabled ad account guides.
Can anyone promise a Meta ad account comes back?
No. Meta makes the final decision on every ad account. Be wary of anyone who promises an outcome.
What is the difference between disabled and restricted?
Disabled means the account is switched off. Restricted means it is limited or blocked from some activity. Restricted accounts have their own steps.
What if the Request review button is missing?
Check that you are logged in as an admin and that the notice is on the right asset. Our button guide lists what to check.
Should I create a new ad account while I wait?
Not as a way around a ban. New accounts linked to a disabled one can be restricted too. Read this guide first.
Do you ask for my password?
Never. We need the notice, the ad account ID and a short timeline.
Last updated
NEED A HAND?
Send us the notice.
WhatsApp or email. You hear whether we can help.